Service Account Manager

Company Name:
Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.
Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.
Veeder-Root is the world''s leading supplier of automatic tank gauging and fuel management systems and one of the few companies in the industry to design, manufacture and service its own products; supplying and integrating the broadest range of new and proven technologies to reduce cost of ownership, enhance environmental integrity, and improve performance and profitability for petroleum marketers and commercial fueling enterprises worldwide. Veeder-Root presently has tank monitoring systems in more than 500,000 underground storage tanks around the globe; with products and services being used to meet the regulatory compliance and business management requirements of major oil companies, large truck fleets, car rental companies, airports, package delivery companies, federal, state and local governments, public utilities, industrial companies, and thousands of small underground and aboveground storage tank owners.
Equal Opportunity Employer M/F/D/V
_Purpose of Position_
Provide management oversight of Maintenance Service Contracts for Major Oil and/or National Account customers including upgrade programs and projects rollouts. Manage revenue and cost to achieve margin targets. Manage scorecard performance to achieve critical Key Performance Indicators (KPI).
Provide leadership and guidance to internal associates supporting day-to-day maintenance operations, which include both technical and administrative disciplines.
Manage external Authorized Service Contractors (ASCs) to achieve defined customer service levels and cost targets.
_Key Responsibilities_
Achieve margin targets through cost control measures.
Achieve Scorecard KPI targets.
Establish procedures to ensure compliance and delivery of customers' service contract requirements.
Ensure the financial success of all assigned programs and projects, meet all committed delivery dates & measures, and cultivate ongoing customer satisfaction.
Lead Cooperative Business Planning with customers, including jointly establishing key service performance targets with the customer, identifying and implementing quality & process improvement initiatives to achieve the targets, and reviewing metrics and action plans with customers on a regular basis.
Resolve contractual issues with support personnel, sales personnel, distributors, service providers, and marketing personnel to ensure program success.
Develop quotations and scope of work for new services.
The Service Account Manager will work with the Marketing and Sales teams to ensure that when new products are presented to existing Major Oil Customers to promote increased service revenue and customer satisfaction. __
_Background and Skill_
Four-year undergraduate degree in Business, Marketing or equivalent experience
Demonstrated project management skills
Microsoft Access (desired but not required)
Effectively drive results
Effectively utilize resources to meet all customer contractual requirements (minimum)
Excellent communication skills (verbal and written)
Analytical capability
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries. Our team of 66,000 associates around the globe is united by the Danaher Business System which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue, earning a spot on the Fortune 200 list. During the past 20 years, our stock has outperformed the S&P; 500 Index by nearly 2,800 percent.
Organization: Gilbarco Veeder-Root
Job Function: Customer Service
Primary Location: North America-United States-NC-Greensboro
Schedule: Full-time
Req ID: GIL000581

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