IT Support Specialist
Stefanini Group is hiring! Stefanini is looking for an IT Support Specialist in Greensboro, NC For quick Apply, please reach out to Sonu Agarwal, call 248 787 3611 / email:
email protected
Summary:
The Onsite IT Support Specialist provides business solution infrastructure support and end-user support for a specific Client Penta production facility. This position is located in Greensboro, NC and is a part of the Onsite Greensboro, NC team, within the Infrastructure and Onsite Support (IOS) unit of the Client's IT unit.The Onsite IT Support Specialist role is the local representation of Group IT for a specific business production environment. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and some specialized devices. These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware are configured according to Standard Operating Environment (SOE) specifications, common throughout the Client's global network.Onsite IT Support Specialists are assigned support tasks via ticketing system and are expected to understand and prioritize responses. In addition to break/fix activities, IT support specialists are also expected to drive continuous improvements to IT services impacting assembly operations using the Client's internal methodologies.This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, working overtime, and most importantly working as a team.Infrastructure and Onsite Services:
Group IT has end-to-end responsibility for all development, delivery, and support of IT solutions for the Client.Group IT - Infrastructure and Onsite Services is a global unit consisting of approximately 1200 employees and consultants in most of the Client's locations. The mission of the IOS unit is to ensure that the Client's businesses are provided with the right end-user tools and services at agreed quality and to an optimal cost. At factories, warehouses and small sites IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.Onsite Americas:
Onsite Americas is a regional function consisting of more than 100 employees and consultants in all of the Americas. This function is responsible for onsite deliveries in this region, working in close co-operation with other IOS/Solution Delivery Unit functions.Core
Responsibilities:
Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards.Become a well-rounded member of the onsite team by being able to perform multiple functions within the group - 1st level support functions.Perform delivery and support work according to standard methods and processes.Execute time critical support of industrial IT solutions.Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases.Use delegated authority from global operations teams to manage local infrastructure solutions.Working knowledge of IP Telephony and convergences of technology as related to voice and data communications.Provide constant communication/feedback to end-users to understand their requirements and set the appropriate expectations.Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals).Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remotely.Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.Ability to produce documentation for Knowledgebase solutions.Tickets are assigned to Onsite IT Support Specialists; prioritization is always towards IT issues on the factory floor.Continuous improvements are a focus of the team. We use Kaizen's to drive those improvements.Working environment provided at the Client's facility.A work area with a personal computer (standard office) and working space.Other duties as assigned by Onsite Manager. Required Competencies:
Is dedicated to deliver customer value.Has ability to build effective relationships.Has very strong communication skills.Work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions.Is open to change and enjoys the challenge of unfamiliar tasks.Pursues tasks with energy, drives and has a need to finish.Broad IT background.Has fluency in English, both written and spoken.Physical Demands:
Moving of printers and computers up to 50 lbs.Ability to work on, around, and under furniture within the office.Education Required:
Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.Experience Required:
Ideally at least 5 years' experience in a Help Desk and support environment.5 years of IT experience preferred.MOUS, DCSE, A and Network (IOS) certifications in at least two of these areas is strongly encouraged.Experience working in a highly matrixed organization.Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.The ideal candidate will be highly motivated with a strong sense of urgency. Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company. Recommended Skills Administration Communication Continuous Quality Improvement (Cqi) Furnishing Help Desk It Service Management Apply to this job. Think you're the perfect candidate? Apply Now $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q2xl6l5kj2w7fjtrb', 'ExternalApply-j3q2xl6l5kj2w7fjtrb'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
email protected
Summary:
The Onsite IT Support Specialist provides business solution infrastructure support and end-user support for a specific Client Penta production facility. This position is located in Greensboro, NC and is a part of the Onsite Greensboro, NC team, within the Infrastructure and Onsite Support (IOS) unit of the Client's IT unit.The Onsite IT Support Specialist role is the local representation of Group IT for a specific business production environment. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and some specialized devices. These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware are configured according to Standard Operating Environment (SOE) specifications, common throughout the Client's global network.Onsite IT Support Specialists are assigned support tasks via ticketing system and are expected to understand and prioritize responses. In addition to break/fix activities, IT support specialists are also expected to drive continuous improvements to IT services impacting assembly operations using the Client's internal methodologies.This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, working overtime, and most importantly working as a team.Infrastructure and Onsite Services:
Group IT has end-to-end responsibility for all development, delivery, and support of IT solutions for the Client.Group IT - Infrastructure and Onsite Services is a global unit consisting of approximately 1200 employees and consultants in most of the Client's locations. The mission of the IOS unit is to ensure that the Client's businesses are provided with the right end-user tools and services at agreed quality and to an optimal cost. At factories, warehouses and small sites IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.Onsite Americas:
Onsite Americas is a regional function consisting of more than 100 employees and consultants in all of the Americas. This function is responsible for onsite deliveries in this region, working in close co-operation with other IOS/Solution Delivery Unit functions.Core
Responsibilities:
Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards.Become a well-rounded member of the onsite team by being able to perform multiple functions within the group - 1st level support functions.Perform delivery and support work according to standard methods and processes.Execute time critical support of industrial IT solutions.Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases.Use delegated authority from global operations teams to manage local infrastructure solutions.Working knowledge of IP Telephony and convergences of technology as related to voice and data communications.Provide constant communication/feedback to end-users to understand their requirements and set the appropriate expectations.Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals).Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remotely.Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.Ability to produce documentation for Knowledgebase solutions.Tickets are assigned to Onsite IT Support Specialists; prioritization is always towards IT issues on the factory floor.Continuous improvements are a focus of the team. We use Kaizen's to drive those improvements.Working environment provided at the Client's facility.A work area with a personal computer (standard office) and working space.Other duties as assigned by Onsite Manager. Required Competencies:
Is dedicated to deliver customer value.Has ability to build effective relationships.Has very strong communication skills.Work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions.Is open to change and enjoys the challenge of unfamiliar tasks.Pursues tasks with energy, drives and has a need to finish.Broad IT background.Has fluency in English, both written and spoken.Physical Demands:
Moving of printers and computers up to 50 lbs.Ability to work on, around, and under furniture within the office.Education Required:
Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.Experience Required:
Ideally at least 5 years' experience in a Help Desk and support environment.5 years of IT experience preferred.MOUS, DCSE, A and Network (IOS) certifications in at least two of these areas is strongly encouraged.Experience working in a highly matrixed organization.Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.The ideal candidate will be highly motivated with a strong sense of urgency. Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company. Recommended Skills Administration Communication Continuous Quality Improvement (Cqi) Furnishing Help Desk It Service Management Apply to this job. Think you're the perfect candidate? Apply Now $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q2xl6l5kj2w7fjtrb', 'ExternalApply-j3q2xl6l5kj2w7fjtrb'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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