Credit Solutions and Audit Support Representative
Acclaim Federal Credit Union Acclaim Federal Credit Union Greensboro, NC Greensboro, NC Full-time Full-time $16 - $17 an hour $16 - $17 an hour 1 day ago 1 day ago 1 day ago About us Acclaim Federal Credit Union is a full service Credit Union located in Greensboro, NC.
Our mission is to make trustworthy connections while providing outstanding member service and quality financial products.
Our work environment includes:
Company perks On-the-job training
Job Description:
We are currently seeking a meticulous and customer-centric individual to join our team as a Credit Solutions and Audit Support Representative.
In this role, you will play a crucial part in addressing member discrepancies, resolving complaints, and ensuring the smooth processing of collections as well as administrative audit processes.
Your attention to detail and commitment to exceptional service will contribute to the overall efficiency of our back-office operations.
Key
Responsibilities:
Member Assistance:
Address and resolve member discrepancies and complaints promptly and professionally.
Process corrections and refunds on accounts as needed.
Loan Processing:
Ensure accurate processing of loans by verifying proper documentation, closure, disbursement, coordination, and filing.
Notify auto dealerships of any missing paperwork.
Review delinquency notices for accuracy and mail them as appropriate.
Assist members and Loan Processors in filing debt protection, credit disability, and credit life insurance claims.
Account Maintenance:
Post overdraft notices and perform audits of consumer loan files to ensure adherence to lending policies.
Notify vendors to place security interest of the credit union on title documents.
Monitor payments for late and/or delinquency status.
Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter.
Collections and Correspondence:
Process all correspondence for the collections department, ensuring accuracy of work.
Create form letters, type labels, and provide general administrative support.
Plastic Card Services:
Assist members with plastic card recovery after theft or loss.
Provide plastic card security reports for the credit union.
Internal Audit Procedures:
Develop, perform, and oversee various spot check internal audit procedures, including cash counts, teller drawer audits, review of employee accounts, loan documentation, and wire transfers.
Review random sampling of all new loans for exceptions to policies and procedures.
Member Inquiries:
Research and resolve member inquiries regarding account statements, disputes, and monetary adjustments.
Ensure a professional interface with members in person, via telephone, or through correspondence.
Customer Service:
Serve the membership by providing service and information in a professional and efficient manner.
Qualifications:
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Ability to conduct internal audit procedures effectively.
If you are a dedicated professional with a passion for ensuring the highest standards of member service in a back-office capacity, we invite you to apply for this dynamic position.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Ability to Relocate:
Greensboro, NC 27408:
Relocate before starting work (Required) Work Location:
In person We are currently seeking a meticulous and customer-centric individual to join our team as a Credit Solutions and Audit Support Representative.
In this role, you will play a crucial part in addressing member discrepancies, resolving complaints, and ensuring the smooth processing of collections as well as administrative audit processes.
Your attention to detail and commitment to exceptional service will contribute to the overall efficiency of our back-office operations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission is to make trustworthy connections while providing outstanding member service and quality financial products.
Our work environment includes:
Company perks On-the-job training
Job Description:
We are currently seeking a meticulous and customer-centric individual to join our team as a Credit Solutions and Audit Support Representative.
In this role, you will play a crucial part in addressing member discrepancies, resolving complaints, and ensuring the smooth processing of collections as well as administrative audit processes.
Your attention to detail and commitment to exceptional service will contribute to the overall efficiency of our back-office operations.
Key
Responsibilities:
Member Assistance:
Address and resolve member discrepancies and complaints promptly and professionally.
Process corrections and refunds on accounts as needed.
Loan Processing:
Ensure accurate processing of loans by verifying proper documentation, closure, disbursement, coordination, and filing.
Notify auto dealerships of any missing paperwork.
Review delinquency notices for accuracy and mail them as appropriate.
Assist members and Loan Processors in filing debt protection, credit disability, and credit life insurance claims.
Account Maintenance:
Post overdraft notices and perform audits of consumer loan files to ensure adherence to lending policies.
Notify vendors to place security interest of the credit union on title documents.
Monitor payments for late and/or delinquency status.
Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter.
Collections and Correspondence:
Process all correspondence for the collections department, ensuring accuracy of work.
Create form letters, type labels, and provide general administrative support.
Plastic Card Services:
Assist members with plastic card recovery after theft or loss.
Provide plastic card security reports for the credit union.
Internal Audit Procedures:
Develop, perform, and oversee various spot check internal audit procedures, including cash counts, teller drawer audits, review of employee accounts, loan documentation, and wire transfers.
Review random sampling of all new loans for exceptions to policies and procedures.
Member Inquiries:
Research and resolve member inquiries regarding account statements, disputes, and monetary adjustments.
Ensure a professional interface with members in person, via telephone, or through correspondence.
Customer Service:
Serve the membership by providing service and information in a professional and efficient manner.
Qualifications:
Strong attention to detail and organizational skills.
Excellent communication and interpersonal skills.
Ability to conduct internal audit procedures effectively.
If you are a dedicated professional with a passion for ensuring the highest standards of member service in a back-office capacity, we invite you to apply for this dynamic position.
Job Type:
Full-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
40 per week
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Ability to Relocate:
Greensboro, NC 27408:
Relocate before starting work (Required) Work Location:
In person We are currently seeking a meticulous and customer-centric individual to join our team as a Credit Solutions and Audit Support Representative.
In this role, you will play a crucial part in addressing member discrepancies, resolving complaints, and ensuring the smooth processing of collections as well as administrative audit processes.
Your attention to detail and commitment to exceptional service will contribute to the overall efficiency of our back-office operations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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