Call Center Customer Service Representative
3.
0 Greensboro, NC Greensboro, NC Full-time Full-time $18 an hour $18 an hour 4 days ago 4 days ago 4 days ago Description Account coordinators are responsible for providing customer support to the Go-Forth Pres Control call center.
The responsibilities include but are not limited to:
answering inbound calls, answering questions from customers, selling service packages to customers, scheduling a tech to provide a pest control service, making outbound calls to customers who may have left a voicemail or inquiry, and problem-solving customer complaints.
Responsibilities:
Answer inbound calls Make 30 outbound calls regarding customer inquiries per day.
Sell pest control service packages Maintain a sales close rate of 30% or higher Schedule stops for pest and termite technicians Send one podium customer review per day Respond to potential customer issues or forward complaints to the office manager Update customer cards and information in sales routes Enter new customer information into sales routes Follow company script for providing customer service Live core values of the company.
Requirements First and foremost your Core Values should align with ours Aim for Delight - We say yes to customers & each other.
We love to service.
WWCFAD Be Professional - Be an elite professional that customers & employees want to work with.
Take pride in how you appear & act.
Be on time, attentive & enthusiastic.
WWCFAD Fight For Simplicity - Keep it simple & consistent.
Focus on how things should be done every time.
Own it - Own the entire process through the final outcome.
Your customers & teammates rely on you to follow through on all the details.
Show Grit - Overcome obstacles & persevere with passion.
Grow! - Growth is our purpose.
Growing as people & growing our business.
Requirements:
Be 21
years or older Must be fluent with software applications Must be able to type at least 40 words per minute.
Have excellent communication skills.
Thrive off of coaching, feedback, and practice Physical Requirements:
The following list minimum physical duties required for an Account Coordinator position at Go-Forth Pest Control.
This is NOT an exhaustive list of all duties.
Some adjustments to physical requirements can be made based on work available and Doctor's restrictions.
Remain in a seated position for up to 8 hours per day.
Enter text or data into a computer or other machine by means of a traditional keyboard.
Fine motor skills Seizing, holding, grasping, turning, or otherwise working with the hand(s).
It is often present when lifting involves the hands.
Note:
Fingers are involved only to the extent that they are an extension of the hand to hold or operate a tool such as tin snips or scissors.
Entering text or data into a computer or other machine by means of a traditional keyboard.
Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
Job Type:
Full-time Pay:
$18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Application Question(s):
Are you comfortable trying to upsell services over the phone? Work Location:
On the road Account coordinators are responsible for providing customer support to the Go-Forth Pres Control call center.
The responsibilities include but are not limited to:
answering inbound calls, answering questions from customers, selling service packages to customers, scheduling a tech to provide a pest control service, making outbound calls to customers who may have left a voicemail or inquiry, and problem-solving customer complaints.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Greensboro, NC Greensboro, NC Full-time Full-time $18 an hour $18 an hour 4 days ago 4 days ago 4 days ago Description Account coordinators are responsible for providing customer support to the Go-Forth Pres Control call center.
The responsibilities include but are not limited to:
answering inbound calls, answering questions from customers, selling service packages to customers, scheduling a tech to provide a pest control service, making outbound calls to customers who may have left a voicemail or inquiry, and problem-solving customer complaints.
Responsibilities:
Answer inbound calls Make 30 outbound calls regarding customer inquiries per day.
Sell pest control service packages Maintain a sales close rate of 30% or higher Schedule stops for pest and termite technicians Send one podium customer review per day Respond to potential customer issues or forward complaints to the office manager Update customer cards and information in sales routes Enter new customer information into sales routes Follow company script for providing customer service Live core values of the company.
Requirements First and foremost your Core Values should align with ours Aim for Delight - We say yes to customers & each other.
We love to service.
WWCFAD Be Professional - Be an elite professional that customers & employees want to work with.
Take pride in how you appear & act.
Be on time, attentive & enthusiastic.
WWCFAD Fight For Simplicity - Keep it simple & consistent.
Focus on how things should be done every time.
Own it - Own the entire process through the final outcome.
Your customers & teammates rely on you to follow through on all the details.
Show Grit - Overcome obstacles & persevere with passion.
Grow! - Growth is our purpose.
Growing as people & growing our business.
Requirements:
Be 21
years or older Must be fluent with software applications Must be able to type at least 40 words per minute.
Have excellent communication skills.
Thrive off of coaching, feedback, and practice Physical Requirements:
The following list minimum physical duties required for an Account Coordinator position at Go-Forth Pest Control.
This is NOT an exhaustive list of all duties.
Some adjustments to physical requirements can be made based on work available and Doctor's restrictions.
Remain in a seated position for up to 8 hours per day.
Enter text or data into a computer or other machine by means of a traditional keyboard.
Fine motor skills Seizing, holding, grasping, turning, or otherwise working with the hand(s).
It is often present when lifting involves the hands.
Note:
Fingers are involved only to the extent that they are an extension of the hand to hold or operate a tool such as tin snips or scissors.
Entering text or data into a computer or other machine by means of a traditional keyboard.
Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
Job Type:
Full-time Pay:
$18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Shift:
8 hour shift Day shift No nights Weekly day range:
Monday to Friday No weekends Application Question(s):
Are you comfortable trying to upsell services over the phone? Work Location:
On the road Account coordinators are responsible for providing customer support to the Go-Forth Pres Control call center.
The responsibilities include but are not limited to:
answering inbound calls, answering questions from customers, selling service packages to customers, scheduling a tech to provide a pest control service, making outbound calls to customers who may have left a voicemail or inquiry, and problem-solving customer complaints.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
