BPO Quality Assurance Call Center Specialists
3.
2 Greensboro, NC Greensboro, NC Full-time Full-time $18 - $20 an hour $18 - $20 an hour About The Role Are you passionate about quality? Our business is growing, and we are expanding our support for the company's operations quality goals.
A successful Quality Analyst Specialist will ensure the quality goals for a large program of Driverless Vehicular Assistant.
The Driverless Vehicular Assistant provides vehicular assistance before, during, and/or after driverless trips through proprietary tooling to interact with the fleet on the road.
On this revolutionary and innovative program, our customer is the autonomous vehicle.
You will review interactions daily and assess for critical insights and continuous improvement.
You will be able to accurately and consistently score an interaction against a QA rubric, provide actionable recommendations based on trends observed, fully master the product and processes, collaborate with Training Specialists, keep up with changes, identify risks that negatively impact the overall quality and safety of Driverless Vehicular Assistant and the autonomous vehicle for improvement.
The ideal candidate will be detail-oriented while able to see the big picture, a strong independent worker who can confidently express areas of improvement backed by data.
What You'll Be Doing Review and score Driverless Vehicular Assistant Advisors interactions according to an established rubric, evaluating for quality and compliance Prepare reports for Operation Leaders and other key stakeholders regarding trends in Driverless Vehicular Assistant performance and opportunities for process or training improvements Participate in root cause analysis (RCA) of qualitative and quantitative data regarding individual and team-wide performance Utilize a quality scoring tool to log insights and provide product feedback to improve the tool Assist in training and mentoring other QA Analysts as needed Participate in regular meetings for calibration and coaching strategy Develop insights and recommendations from the analysis of quality audits Remain up to date on all necessary processes, products, and policies impacting the operation Building and maintaining the subject matter expertise of your program What You Bring An understanding of the importance and impact QA can have on a support organization Excellent time management, organization skills, and ability to meet deadlines reliably Ability to identify trends and root causes of these trends Data-driven reporting abilities- using visualizations, spreadsheets, and other data Ability to maintain strict confidentiality and awareness of implicit bias Ability to quickly learn and absorb partner culture, processes, and policies Growth mindset (receptive to feedback, learner) Excellent communication skills (verbal, written, interpersonal) Problem-solving skills Adaptable Detail-oriented Independent/Resourceful/Curious Able to work under pressure Proficiency in G-Suite applications (Docs, Sheets, Slides, etc.
) Proficiency in MS Office What We Provide Preferred Locations:
Greensboro, NC Competitive compensation based on experience Attractive benefits package including medical, dental, and vision options based on location Access to free posture-based fitness workouts from home Paid Sabbatical Leave Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why PartnerHero? PartnerHero is a mission-driven company with a passion for helping good businesses succeed.
We build teams that help companies scale in every facet of their business--from customer support to Software QA, content moderation, design, engineering, and more.
We work with over 75
tech-forward companies, including Etsy, Udemy, Good Eggs, Grindr, and Loom.
PartnerHero offers fair compensation and benefits and a culture that values inclusion, belonging, and opportunities for professional growth.
How We're Different Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees.
We want to change that.
PartnerHero offers fair compensation and benefits and values inclusion, belonging, and opportunity.
If you are a dedicated professional with a passion for teamwork, we would love to hear from you.
Join our team as a Quality Analyst Specialist and contribute to our commitment to excellence.
Please note that only qualified candidates will be contacted.
Thank you for your interest in this position.
Job Type:
Full-time Salary:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person
Experience:
Quality Analyst Specialist:
1 year (Required) Ability to Relocate:
Greensboro, NC 27409:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Greensboro, NC Greensboro, NC Full-time Full-time $18 - $20 an hour $18 - $20 an hour About The Role Are you passionate about quality? Our business is growing, and we are expanding our support for the company's operations quality goals.
A successful Quality Analyst Specialist will ensure the quality goals for a large program of Driverless Vehicular Assistant.
The Driverless Vehicular Assistant provides vehicular assistance before, during, and/or after driverless trips through proprietary tooling to interact with the fleet on the road.
On this revolutionary and innovative program, our customer is the autonomous vehicle.
You will review interactions daily and assess for critical insights and continuous improvement.
You will be able to accurately and consistently score an interaction against a QA rubric, provide actionable recommendations based on trends observed, fully master the product and processes, collaborate with Training Specialists, keep up with changes, identify risks that negatively impact the overall quality and safety of Driverless Vehicular Assistant and the autonomous vehicle for improvement.
The ideal candidate will be detail-oriented while able to see the big picture, a strong independent worker who can confidently express areas of improvement backed by data.
What You'll Be Doing Review and score Driverless Vehicular Assistant Advisors interactions according to an established rubric, evaluating for quality and compliance Prepare reports for Operation Leaders and other key stakeholders regarding trends in Driverless Vehicular Assistant performance and opportunities for process or training improvements Participate in root cause analysis (RCA) of qualitative and quantitative data regarding individual and team-wide performance Utilize a quality scoring tool to log insights and provide product feedback to improve the tool Assist in training and mentoring other QA Analysts as needed Participate in regular meetings for calibration and coaching strategy Develop insights and recommendations from the analysis of quality audits Remain up to date on all necessary processes, products, and policies impacting the operation Building and maintaining the subject matter expertise of your program What You Bring An understanding of the importance and impact QA can have on a support organization Excellent time management, organization skills, and ability to meet deadlines reliably Ability to identify trends and root causes of these trends Data-driven reporting abilities- using visualizations, spreadsheets, and other data Ability to maintain strict confidentiality and awareness of implicit bias Ability to quickly learn and absorb partner culture, processes, and policies Growth mindset (receptive to feedback, learner) Excellent communication skills (verbal, written, interpersonal) Problem-solving skills Adaptable Detail-oriented Independent/Resourceful/Curious Able to work under pressure Proficiency in G-Suite applications (Docs, Sheets, Slides, etc.
) Proficiency in MS Office What We Provide Preferred Locations:
Greensboro, NC Competitive compensation based on experience Attractive benefits package including medical, dental, and vision options based on location Access to free posture-based fitness workouts from home Paid Sabbatical Leave Training opportunities provided by PartnerHero and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why PartnerHero? PartnerHero is a mission-driven company with a passion for helping good businesses succeed.
We build teams that help companies scale in every facet of their business--from customer support to Software QA, content moderation, design, engineering, and more.
We work with over 75
tech-forward companies, including Etsy, Udemy, Good Eggs, Grindr, and Loom.
PartnerHero offers fair compensation and benefits and a culture that values inclusion, belonging, and opportunities for professional growth.
How We're Different Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees.
We want to change that.
PartnerHero offers fair compensation and benefits and values inclusion, belonging, and opportunity.
If you are a dedicated professional with a passion for teamwork, we would love to hear from you.
Join our team as a Quality Analyst Specialist and contribute to our commitment to excellence.
Please note that only qualified candidates will be contacted.
Thank you for your interest in this position.
Job Type:
Full-time Salary:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
Dental insurance Health insurance Paid time off Referral program Vision insurance Experience level:
1 year Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person
Experience:
Quality Analyst Specialist:
1 year (Required) Ability to Relocate:
Greensboro, NC 27409:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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