Assistant General Manager (AGM)
Greensboro, NC Greensboro, NC Full-time Full-time $40,000 - $48,000 a year $40,000 - $48,000 a year 1 day ago 1 day ago 1 day ago JOB DESCRIPTION Daly Seven is currently seeking an Assistant General Manager for our Hilton Garden Inn - Greensboro, NC location.
Directly supervise the Front Desk Staff and operations Greet guests, function as desk clerk when needed, train desk clerks and auditors, Handle guest complaints, establish and maintain reservations.
Monitor Desk Clerk performance and prepare disciplinary actions as needed Conduct staff meetings Serve as desk clerk during breaks in shift schedules Serve as back up during call-ins Assist General Manager and Sales Manager with sales Handle all group bookings Compute timecards daily, reconcile housekeeping reports, and complete Daily Payroll Report Compute bi-weekly time and complete Payroll Report for manager's review before submitting to Payroll Complete Daily Control Reports, review audit, count money, and make deposits in General Manager's absence Run Direct Bill statements and mail on a weekly basis.
Enter payments as received Interview and recommend candidates for hire Assist other departments when needed Inspect 50% of guest rooms monthly for General Manager's inspection Monitor safety measures and meetings Represent property at community functions Maintain room inventories Assist General Manager in all property operations and act for General Manager in his/her absence Complete Daly Seven, Inc.
and/or Franchise Company training as required Stay abreast of Daly Seven, Inc.
and Franchise programs and requirements Perform any other duties as assigned by General Manager POSITION REQUIREMENTS Minimum of a 2-year college degree from an accredited university preferred OR solid hospitality work experience Excellent leadership skills and ability to manage hourly staff Excellent written and oral communication skills Excellent customer service skills High Energy Professional image, communicated through demeanor, dress and communication Available to work when needed, including weekends, holidays and nights depending on staffing needs Proven work experience as a Front Desk Manager IHG experience a huge plus Ability to work any day of the week Hands-on experience with office machines (e.
g.
, fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Daly Seven is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Daly Seven does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Type:
Full-time Pay:
$40,000.
00 - $48,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
10 hour shift 8 hour shift Day shift Evening shift Night shift Weekly day range:
Monday to Friday Weekends as needed COVID-19 considerations:
COVID-19 is a priority for our team and we are taking precautions in order to keep all of our guests and employees safe.
We encourage the use of masks, hand-washing and sanitizing, and are adhering to all government guidelines.
Experience:
Front Desk:
1 year (Required) Hilton:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Directly supervise the Front Desk Staff and operations Greet guests, function as desk clerk when needed, train desk clerks and auditors, Handle guest complaints, establish and maintain reservations.
Monitor Desk Clerk performance and prepare disciplinary actions as needed Conduct staff meetings Serve as desk clerk during breaks in shift schedules Serve as back up during call-ins Assist General Manager and Sales Manager with sales Handle all group bookings Compute timecards daily, reconcile housekeeping reports, and complete Daily Payroll Report Compute bi-weekly time and complete Payroll Report for manager's review before submitting to Payroll Complete Daily Control Reports, review audit, count money, and make deposits in General Manager's absence Run Direct Bill statements and mail on a weekly basis.
Enter payments as received Interview and recommend candidates for hire Assist other departments when needed Inspect 50% of guest rooms monthly for General Manager's inspection Monitor safety measures and meetings Represent property at community functions Maintain room inventories Assist General Manager in all property operations and act for General Manager in his/her absence Complete Daly Seven, Inc.
and/or Franchise Company training as required Stay abreast of Daly Seven, Inc.
and Franchise programs and requirements Perform any other duties as assigned by General Manager POSITION REQUIREMENTS Minimum of a 2-year college degree from an accredited university preferred OR solid hospitality work experience Excellent leadership skills and ability to manage hourly staff Excellent written and oral communication skills Excellent customer service skills High Energy Professional image, communicated through demeanor, dress and communication Available to work when needed, including weekends, holidays and nights depending on staffing needs Proven work experience as a Front Desk Manager IHG experience a huge plus Ability to work any day of the week Hands-on experience with office machines (e.
g.
, fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Daly Seven is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Daly Seven does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Job Type:
Full-time Pay:
$40,000.
00 - $48,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
10 hour shift 8 hour shift Day shift Evening shift Night shift Weekly day range:
Monday to Friday Weekends as needed COVID-19 considerations:
COVID-19 is a priority for our team and we are taking precautions in order to keep all of our guests and employees safe.
We encourage the use of masks, hand-washing and sanitizing, and are adhering to all government guidelines.
Experience:
Front Desk:
1 year (Required) Hilton:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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