Client Success Specialist - Support
SPI Software Solutions, Inc.
SPI Software Solutions, Inc.
Greensboro, NC Greensboro, NC Full-time Full-time $36,000 - $50,000 a year $36,000 - $50,000 a year 1 day ago 1 day ago 1 day ago Job Description SPI Software Solutions, a growing Software Development Company in Greensboro NC area, is seeking for Client Success Specialist The Support Client Success Specialist is the first level escalation for service desk tickets.
This position is responsible for triaging, providing documentation and feedback on tickets that will be escalated out of the CSS department, as well as resolving the non-technical tickets.
Essential Functions:
Serve as the first point of contact for customers seeking service desk assistance.
Own client issues from initial report to resolution or escalation, communicating with customers regularly regarding issue status.
Become a subject matter expert in complex areas of GreenWave and use this to resolve non-technical client issues through training or direct action.
Document all aspects of client issues and requests to facilitate efficient resolution.
Strive for one-touch resolution of customer issues while communicating appropriate options in a timely and professional manner Required Education and
Experience:
Excel - basic formulas and concepts for calculation and data analyzation Time management Ability to ask questions to determine the nature of a problem.
Ability to communicate clearly, both written and orally, across teams and to clients.
Basic office professional computer skills using Microsoft suite (Outlook and SharePoint), data entry, video conferencing.
Preferred Education and
Experience:
Insurance industry knowledge.
Previous service desk experience Additional Eligibility
Qualifications:
You are an independent worker with the ability to learn quickly.
You are helpful and positive with the energy to lead your clients to success.
Job Type:
Full-time Pay:
$36,000.
00 - $50,000.
00 per year Experience level:
2 years Work Location:
Remote SPI Software Solutions, a growing Software Development Company in Greensboro NC area, is seeking for Client Success Specialist.
Estimated Salary: $20 to $28 per hour based on qualifications.
SPI Software Solutions, Inc.
Greensboro, NC Greensboro, NC Full-time Full-time $36,000 - $50,000 a year $36,000 - $50,000 a year 1 day ago 1 day ago 1 day ago Job Description SPI Software Solutions, a growing Software Development Company in Greensboro NC area, is seeking for Client Success Specialist The Support Client Success Specialist is the first level escalation for service desk tickets.
This position is responsible for triaging, providing documentation and feedback on tickets that will be escalated out of the CSS department, as well as resolving the non-technical tickets.
Essential Functions:
Serve as the first point of contact for customers seeking service desk assistance.
Own client issues from initial report to resolution or escalation, communicating with customers regularly regarding issue status.
Become a subject matter expert in complex areas of GreenWave and use this to resolve non-technical client issues through training or direct action.
Document all aspects of client issues and requests to facilitate efficient resolution.
Strive for one-touch resolution of customer issues while communicating appropriate options in a timely and professional manner Required Education and
Experience:
Excel - basic formulas and concepts for calculation and data analyzation Time management Ability to ask questions to determine the nature of a problem.
Ability to communicate clearly, both written and orally, across teams and to clients.
Basic office professional computer skills using Microsoft suite (Outlook and SharePoint), data entry, video conferencing.
Preferred Education and
Experience:
Insurance industry knowledge.
Previous service desk experience Additional Eligibility
Qualifications:
You are an independent worker with the ability to learn quickly.
You are helpful and positive with the energy to lead your clients to success.
Job Type:
Full-time Pay:
$36,000.
00 - $50,000.
00 per year Experience level:
2 years Work Location:
Remote SPI Software Solutions, a growing Software Development Company in Greensboro NC area, is seeking for Client Success Specialist.
Estimated Salary: $20 to $28 per hour based on qualifications.
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